Frequently Asked Questions
Everything you need to know about our premium audio solutions
What is the standard shipping time for hardware orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your digital products eligible for a refund?
Due to the nature of digital software and sample libraries, we cannot offer refunds once a product has been downloaded or registered. We recommend reviewing system requirements before purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I use your sample libraries on multiple computers?
Yes, our standard license allows you to install and activate your products on up to two machines, provided they are for your own personal use.
Do I need a specific audio interface to use your products?
While our software works with standard internal sound cards, we highly recommend using a dedicated ASIO or Core Audio compatible interface for the best latency performance.
How do I receive updates for my purchased plugins?
Updates are managed through our dedicated library manager application. You will receive an email notification whenever a new version or fix is available for download.