Returns & Exchanges
Due to the digital nature of our software products, we offer a 14-day return window for un-downloaded libraries; however, once a product has been registered or downloaded, it is generally ineligible for a refund. We are committed to ensuring your satisfaction and will work closely with you to resolve any technical issues or compatibility concerns.
Verify Eligibility
Ensure your software library has not been downloaded or activated via the Spitfire Audio App or your DAW.
Contact Support
Submit a formal request through our support portal including your order number and the specific reason for your return.
Technical Assessment
Our engineers will review your request to confirm the license status and attempt to resolve any underlying technical barriers.
License Deactivation
Once approved, our team will deactivate your serial number and issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing